Our Services
Comprehensive IT solutions tailored to your business – from core infrastructure to bespoke development. All backed by our UK‑based team and enterprise‑grade SLAs.
Core IT Services
☁️ Cloud Solutions
Seamless migration to AWS, Azure, or Google Cloud. We design hybrid and multi‑cloud architectures that balance cost, performance, and compliance.
Our cloud engineers handle everything: initial assessment, lift‑and‑shift or re‑platforming, cost optimisation (savings of 20‑40% typical), and 24/7 monitoring. We also provide Infrastructure as Code (Terraform) and CI/CD pipelines for DevOps teams.
✓ Free cloud readiness assessment
🛡️ Cybersecurity
Proactive threat hunting, 24/7 SOC, penetration testing, and compliance (GDPR, Cyber Essentials, ISO 27001).
We deploy next‑gen EDR, SIEM, and zero‑trust architectures. Our red team exercises simulate real attacks to find weaknesses before criminals do. Incident response guaranteed within 15 minutes.
✓ Free security posture review
💻 Software Development
Custom web and mobile apps, system integrations, workflow automation, and legacy modernisation.
Using React, Node.js, Python, .NET, and serverless architectures. We deliver fully documented, tested code with CI/CD pipelines. Recent example: a warehouse management system that reduced picking errors by 85%.
✓ Free discovery workshop
🛠️ Managed IT
Fully proactive 24/7 monitoring, helpdesk, patching, backup, and disaster recovery – fixed monthly fee.
UK‑based support with average response < 5 minutes. Includes automated patch management, hardware warranty tracking, quarterly business reviews, and strategic IT planning. Perfect for SMEs wanting enterprise IT without hiring in‑house.
✓ From £45 per user/month
Comprehensive IT Solutions
Server Management & Configuration
We handle the entire lifecycle of your physical and virtual servers – from initial racking and OS installation (Windows Server, Linux, VMware) to ongoing hardening, performance tuning, and proactive monitoring. Our automated health checks catch disk failures, memory leaks, and CPU spikes before they cause downtime. We also provide patch management for security vulnerabilities (e.g., zero‑day exploits) within 24 hours. Optional 24/7 on‑call support for critical servers.
Typical clients: 10‑500 servers, hybrid environments
Laptop & Computer Repairs
Fast, reliable diagnostics and repairs for all major brands (Dell, HP, Lenovo, Apple). We fix hardware issues (cracked screens, dead batteries, faulty keyboards, liquid damage), software corruption, boot failures, and data recovery from failed drives. Most repairs completed within 48 hours, with a free loan device for business clients. Our engineers are City & Guilds certified and use genuine parts with a 12‑month warranty.
Remote diagnosis available – book a slot online
PCs Built to Order
Bespoke workstations and servers tailored to your exact specifications – CAD, video editing, data science, or general office use. We select components for optimal performance, reliability, and budget. Each build includes burn‑in testing, cable management, and a 3‑year on‑site warranty. We also provide pre‑installation of your OS, drivers, and essential software. Perfect for creative agencies, engineering firms, and power users.
Fully customisable – from £500 to £5,000+
IT Business Contracts
Flexible, fixed‑fee support contracts ranging from break‑fix to fully managed IT. Choose a plan based on number of users, devices, or servers. All contracts include a designated account manager, monthly reporting, and priority response. No lock‑in – cancel with 30 days’ notice. Transparent pricing with no hidden extras. Available as 1, 3, or 5‑year terms with discounts for longer commitments.
Get a custom quote in 24 hours
Virus Protection & Removal
Next‑gen antivirus (NGAV) and endpoint detection & response (EDR) to stop ransomware, spyware, and zero‑day malware. We perform remote or on‑site removal of existing infections, including rootkits and bootkits. After cleanup, we harden your systems (disable macros, restrict PowerShell, apply least privilege) and train your staff to avoid phishing. Ongoing protection with daily signature updates and real‑time behavioural analysis.
Emergency removal available 24/7
Hardware Upgrades
Extend the life of your desktops, laptops, and servers with RAM, SSD, CPU, or GPU upgrades. We source quality components (Samsung, Intel, AMD, Crucial) and install them with minimal disruption – often within 1‑2 hours on‑site. Our upgrade service includes data migration, driver updates, and disposal of old parts with a certificate of destruction. Ideal for businesses looking to delay costly full replacements.
Free upgrade assessment – savings of up to 60% vs new device
Cloud Services & Backup
Secure off‑site backup to UK data centres (AWS London or Azure UK South) with end‑to‑end encryption. We offer disaster recovery as a service (DRaaS) with recovery time objectives as low as 1 hour. Our backup solution supports servers, Office 365, Google Workspace, and endpoints. Automatic daily verification and monthly test restores ensure your data is always recoverable. Compliance with GDPR and ISO 27001.
From £15 per server/month – unlimited retention options
Software & Updates
Automated patch management for Windows, macOS, Linux, and third‑party apps (Adobe, Chrome, Office). We schedule updates outside business hours and test patches in a staging environment to avoid conflicts. Our software asset management (SAM) helps you track licence usage, avoid compliance fines, and reduce costs by removing unused subscriptions. Reporting available on demand.
Included in all Managed IT plans
Remote Support
Instant, secure remote assistance for any device – Windows, Mac, Linux, iOS, Android. Our engineers use enterprise‑grade tools (with end‑user consent) to troubleshoot, install software, and fix issues in real time. Average connection time < 30 seconds. Ideal for remote/hybrid teams, branch offices, or emergency fixes. All sessions are logged and encrypted.
Pay‑as‑you‑go or included in support contracts
All services backed by our UK‑based team, written SLAs, and a commitment to excellence. We serve Swansea, Cardiff, Bristol, and nationwide.
Why UK businesses choose NorthWave
| Feature | NorthWave | Typical IT provider |
|---|---|---|
| Response time (P1) | ≤ 15 minutes, 24/7/365 | 2‑4 hours, business hours only |
| UK‑based support | Yes – Swansea office | Often offshore or outsourced |
| Fixed‑price contracts | Transparent, no hidden fees | Hourly billing or unpredictable extras |
| Cybersecurity included | EDR, 24/7 SOC, proactive hunting | Only basic antivirus |
| Compliance expertise | ISO 27001, Cyber Essentials, GDPR | Limited or outsourced |
We don’t just fix problems – we prevent them, so you can focus on growing your business.
Ready to transform your IT?
Contact our UK team for a free, no‑obligation consultation or quote.
Get a free consultation →