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Cloud Solutions
Cloud migration, configuration and support across Azure, AWS and other environments where appropriate.
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IT • Security • Cloud
Technology services built around your business.
From everyday IT support to cloud, cyber security and infrastructure projects, NorthWave provides practical technology services for UK businesses.
One technology partner
From fixing today's issue to planning tomorrow's IT.
Choose the services you need today and scale your support as your business grows. We keep recommendations practical, clear and aligned with your priorities.
Core services
The IT services businesses rely on most.
Our core offerings are designed to improve reliability, security and productivity.
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Cyber Security
Practical protection for identities, devices, email, data and business systems.
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Managed IT
Ongoing support, monitoring, maintenance, patching and technology management for your team.
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Technical Consultancy
Independent advice for technology decisions, projects, suppliers and infrastructure.
Discuss a project →More ways we can help
Support for the technology behind your business.
01
Managed IT
Managed IT Support
Keep your users, devices and systems running with ongoing IT support, maintenance and monitoring. We can help with day-to-day troubleshooting, user administration, patching, device management, backups and wider technology planning.
Helpdesk
Monitoring
Patch management
Device support
IT planning
02
Security
Cyber Security
Improve your security posture with practical controls covering identity, MFA, endpoint protection, email security, access, backups and user awareness. We can also help you prepare for recognised security and compliance requirements where appropriate.
MFA
Endpoint security
Email security
Security reviews
User awareness
03
Cloud
Cloud Services
Plan, migrate and support cloud environments that fit the way your business works. Our services can cover cloud readiness, migration planning, Microsoft 365, Azure, AWS, hybrid infrastructure and ongoing administration.
Azure
AWS
Microsoft 365
Migration
Cloud management
04
Infrastructure
Server Management & Infrastructure
Support for physical and virtual infrastructure, including Windows Server, Linux, virtualisation, network equipment and core business systems. We focus on reliable configuration, maintenance, monitoring and documentation.
Windows Server
Linux
VMware
Networking
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Backup
Cloud Backup & Disaster Recovery
Protect important business information with managed backup and recovery solutions. We can help with backup strategy, cloud backup, endpoint protection, Microsoft 365 data protection and recovery planning.
Business backup
Recovery planning
Microsoft 365
Data protection
06
Devices
Laptop, Computer & Hardware Support
Diagnose hardware and software issues, plan device upgrades and support business hardware across its lifecycle. Where appropriate, we can assist with repairs, component upgrades, replacement planning and new device setup.
Diagnostics
Repairs
Upgrades
Device setup
07
Software
Software, Updates & Patch Management
Keep operating systems and applications maintained with a structured approach to updates, patching and software administration. Good patch management helps reduce avoidable security and reliability issues.
Windows
macOS
Applications
Patch management
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Remote support
Remote IT Support
Secure remote assistance for common IT problems, software configuration, troubleshooting and user support. A practical option for hybrid teams, remote employees and businesses with distributed locations.
Troubleshooting
Remote users
Software support
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Consultancy
Technical Consultancy
Need an independent technical view? We can help assess infrastructure, compare options, plan projects, work with suppliers and translate technical requirements into practical business decisions.
IT strategy
Project planning
Supplier management
Technology reviews
Choosing the right service
Start with the business problem, not the technology.
The same technology can solve very different problems depending on the business. A useful IT service should have a clear purpose, defined ownership and a sensible way to measure whether it is working. The sections below explain what each area is intended to achieve and when it may be worth reviewing.
Managed IT support
Managed IT is useful when a business needs consistent ownership of everyday technology rather than relying on ad-hoc fixes. It can cover user support, device management, software maintenance, monitoring, documentation and technology planning. The goal is not simply to close tickets; it is to keep the environment understandable, supported and available to the people who rely on it.
Consider reviewing managed support when: recurring IT issues are consuming staff time, nobody has clear responsibility for systems, updates are inconsistent, or technology decisions are being made reactively.
Cyber security
Effective cyber security combines identity, devices, email, data, software and user behaviour. For a small or growing business, sensible controls often include MFA, appropriate administrator access, secure configuration, endpoint protection, patching, phishing awareness and recoverable backups.
A useful first review: identify privileged accounts, confirm MFA coverage, check unsupported devices and software, review email security and verify that important data can actually be restored from backup.
Microsoft 365 and cloud
Moving to or operating cloud services is not only about switching servers off. Identity, permissions, devices, licensing, collaboration, data retention and security need to be considered together. Microsoft 365 environments benefit from clear ownership and a documented approach to users, groups, access and security settings.
Good planning asks: what should move, what should remain, who needs access, how will users authenticate, how will data be protected and what happens if an account or device is compromised?
Infrastructure, backup and resilience
Networks, servers and backup systems are easy to overlook until something fails. A resilient environment needs appropriate capacity, current configurations, monitoring and documented recovery steps. Backups should be treated as a recovery capability rather than simply a successful nightly job.
Ask three questions: what data is critical, how quickly would the business need it back, and has the recovery process actually been tested? These answers help determine whether the current backup approach is adequate.
Why this matters
A technology project should leave the business in a better position than before: clearer ownership, fewer avoidable problems, stronger security and a documented way forward. NorthWave uses this principle when recommending services, whether the requirement is a single technical improvement or broader ongoing support.
Our approach
The right service starts with understanding the problem.
01 / UNDERSTAND
We listen first.
Your users, systems, risks and business priorities come first.
02 / RECOMMEND
We keep it practical.
Clear options, sensible priorities and no unnecessary technology.
03 / DELIVER
We make it happen.
Implementation designed to minimise disruption and leave you with a manageable solution.
04 / SUPPORT
We stay involved.
Ongoing support and advice when you need it.
Let's talk
Not sure which service you need?
Tell us what you're trying to achieve or what is currently causing problems. We'll help you work out the next step.