Get in Touch
We are here to help. Reach out for a free consultation, urgent IT support, or any enquiry – no obligation.
📬 Reach us
✉️ info@northwavesolutions.com
– Available 24/7 for urgent support
⚡ What to expect
- Response time: Within 4 hours for general enquiries, 15 minutes for urgent P1 issues (24/7 for managed clients).
- Free consultation: 30‑minute discovery call to understand your IT challenges – no cost, no pressure.
- Transparent quotes: Fixed‑price proposals with no hidden fees, delivered within 24–48 hours.
- UK‑based engineers: All communication and support handled locally, never outsourced.
📝 Send us a message
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Frequently asked questions
❓ Do you offer emergency IT support outside business hours?
Yes – all managed IT clients have 24/7 access to our on‑call engineers. For non‑clients, we offer emergency break‑fix support with a fixed call‑out fee. Use the WhatsApp button above for urgent issues.
❓ How quickly do you respond to enquiries?
We aim to reply to all web form submissions within 4 business hours (Mon–Fri). For faster response, please use WhatsApp or email.
❓ Do you serve clients outside Swansea?
Absolutely. While we’re based in Swansea, we support businesses across the whole of the UK. Most services are delivered remotely, with on‑site visits available nationwide.
❓ Is the initial consultation really free?
Yes – no catch. We’ll spend 30 minutes understanding your IT environment and challenges, then provide honest advice. If we can help, we’ll send a fixed‑price proposal. If not, we’ll point you in the right direction.